What information do we collect?
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal data does not include information that has been irreversibly anonymized or aggregated so that it no longer allows us to identify you, even in combination with other information.
We collect and use personal data only to the extent necessary to comply with our legal obligations, manage our business and provide you with the services you have requested.
We collect information from you when you register on our website, place an order, subscribe to our newsletter, or participate in a survey.
When placing an order or registering on our website, you may be asked to provide the following information, depending on the circumstances: your name, email address, postal address, and telephone number. However, you can also visit our website anonymously.
What do we use your information for?
For processing transactions, including making payments and delivering the products or services you have purchased.
For conducting contests, special promotions, surveys, activities or other website functions.
For sending regular emails: The email address you provided for order processing may be used to send you important information and updates regarding your order, as well as occasionally providing company news, updates, and information about related products or services.
For sending regular SMS messages: The telephone number you provided during customer registration and/or order processing may occasionally be used to send you important marketing and promotional information about products and services that may be of interest to you.
Legal basis for the processing of personal data
Insofar as we obtain your consent to the processing of your personal data, this processing is carried out in accordance with Article 6 paragraph 1 letter a of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
If the processing of your personal data is necessary for the performance of a contract between you and us or for the implementation of pre-contractual measures at your request, the processing is based on Article 6 paragraph 1 letter b GDPR.
Insofar as processing is necessary for compliance with a legal obligation, it is carried out on the basis of Article 6 paragraph 1 letter c GDPR.
If processing is necessary to protect our legitimate interests, it is carried out on the basis of Article 6 paragraph 1 letter f GDPR.
Please note that you can withdraw your consent to the processing of your personal data at any time, for example by sending an email to support@aeke.com . The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Your rights
We take appropriate measures to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data we hold about you. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format and, where technically feasible, to request its direct transmission to a third party. Furthermore, you have the right to lodge a complaint with the competent data protection supervisory authority.
To protect the privacy and security of your personal data, we may request information from you to confirm your identity and right of access, as well as to identify and provide the personal data we hold about you. In certain cases, applicable laws or regulations may permit or require us to refuse to provide or delete some or all of your personal data.
To exercise your rights, you can contact us at any time by email at support@aeke.com . We will respond to your request within a reasonable timeframe. We take all reasonable steps to ensure that your personal data is accurate and up to date.
How do we protect your information?
You are responsible for the security of your username and password at AEKE. We recommend choosing a strong password and changing it regularly. Please do not use the same login details (email address and password) on multiple websites.
Furthermore, we employ a variety of security measures, including the use of secure servers. All sensitive credit and payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment service providers' databases, which are accessible only to authorized personnel with specific access rights. These individuals are obligated to treat the information confidentially. After a transaction is completed, your personal information (credit card details, social security numbers, financial data, etc.) is not stored on our servers.
Our servers and website are externally audited and verified daily by McAfee Secure from Symantec to protect you online.
Do we use cookies?
Yes. Cookies are small files that a website or its service provider transfers to your computer's hard drive via your web browser (provided you have allowed this in your settings). This allows the website's or service provider's systems to recognize your browser and capture and store certain information.
We may work with third-party providers to improve our understanding of visitors to our website. However, these service providers may only use the information collected on our behalf to help us operate and improve our business.
For example, we use Google Analytics, a web analytics service provided by Google Inc. ("Google"), to better understand how users interact with our website. Google Analytics uses cookies to collect information about the use of our website. This information is used to generate reports and develop services that help us improve our website and related services. The reports show website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
On some pages of our website, third-party providers that deliver applications through our website may set their own cookies to offer services, track the success of their applications, or personalize applications for you. For example, if you share content via social media buttons like Facebook or Twitter, the social network that created the button will record that you have done so. Due to the way cookies work, we cannot access these cookies, nor can third parties access the cookies we use.
If you wish, you can configure your computer to warn you each time a cookie is sent, or you can disable all cookies via your browser settings. As with most websites, this may cause some of our services to malfunction. However, you can still place orders by contacting our customer service at support@aeke.com .
Do we share information with third parties?
We do not sell, trade, or transfer your personal information to third parties. This does not exclude trusted third parties who assist us in operating our website, conducting our business, processing payments, delivering products or services, sending information or updates, or otherwise providing support, provided these parties agree to keep this information confidential. We may also share your information when we believe it is necessary to comply with legal requirements, enforce our website policies, or protect our rights, property, or safety, or that of others. However, non-personally identifiable visitor information may be shared with third parties for marketing, advertising, or other purposes.
How long do we store your information?
