Warranty terms

AEKE guarantees that your AEKE product will be free from defects in materials and workmanship during the warranty period, provided it is used, operated, and maintained properly according to the enclosed instructions. If any defects in materials or workmanship occur during the warranty period, AEKE will provide free repairs. If the product is out of warranty or AEKE determines that the damage was caused by improper use, you may request paid repairs. All warranty and repair services are provided in accordance with AEKE's customer service policies, which adhere to applicable quality standards and manufacturing procedures. AEKE's limited warranty applies only to AEKE products purchased through AEKE's official distribution channels or authorized dealers. AEKE's customer service is subject to a limitation of liability. Please read these warranty terms carefully to understand the conditions, prerequisites, cost sharing, risks, and other details of AEKE's repair services.

The free repair service is subject to the following conditions:

1. AEKE products were purchased through official AEKE channels or authorized dealers.
2. The products exhibit malfunctions within the specified warranty period that were not caused by improper handling.
3. The products are intended for private use (for commercial use a separate purchase agreement and separate warranty conditions with AEKE are required).
4. No unauthorized dismantling, modification or installation work has been carried out, and there are no other malfunctions not caused by improper handling.
5. A valid proof of purchase (e.g. order number, invoice or receipt) and the product's serial number are required.

The warranty does not cover the following:

1. Damage not attributable to manufacturing defects, including but not limited to operator error.
2. Damage caused by unauthorized modifications or dismantling contrary to official instructions.
3. Damage caused by improper installation, use or disassembly, or by failure to follow official instructions or manuals.
4. Damage caused by unauthorized service providers.
5. Damage caused by unauthorized modifications to the circuit, incompatible batteries, or the use of incorrect batteries and chargers.
6. Damage caused by failure to follow the training recommended in the user manual.
7. Damage caused by exposure to extreme environmental conditions (e.g., high temperatures or corrosive environments).
8. Damage caused by operating the product in environments with electromagnetic interference or interference from other wireless devices.
9. Damage caused by operating the product beyond the rated power specified in the manual.
10. Damage caused by forced training due to aging or damaged components.
11. Damage caused by reliability or compatibility issues with unauthorized third-party parts.
12. Damage to the device due to insufficient or defective batteries.
13. Data loss or damage due to improper operation of the product according to the official instructions or manuals.
14. Any software, regardless of whether it is included in the scope of delivery or installed subsequently.
15. Direct or indirect damage caused by the installation or dismantling of the product, such as damage to other personal belongings, walls or floors.
16. Wear and tear, rust and reduced performance due to normal use.
17. Damage caused by force majeure, such as fire, flood, earthquake or electrical accidents.
18. Damage caused by commercial use of the product, e.g. in gyms, hotels, apartment buildings or private training rooms.
19. Malfunctions or damage to third-party products, including malfunctions that have been integrated into AEKE products at your request.
20. Damage not caused by AEKE technology or other support, such as assistance with operating problems or faulty product installation.
21. Products or parts with altered or removed identification labels.
22. Cosmetic damage not caused by manufacturing or transport defects, including but not limited to scratches, dents, and discoloration of plastic.
23. Damage caused by intentional damage to the product or unauthorized modifications, including the falsification of product operating data.

How to obtain warranty services

If your product does not function as described in the warranty terms and conditions within the warranty period, please contact AEKE at support@aeke.com within 30 days of discovering the defect for customer service. To claim warranty service, you will need a valid proof of purchase (e.g., order number, invoice, or receipt) and the product's serial number. Services not covered by AEKE's limited warranty may be subject to a fee.

AEKE solutions

1. When contacting AEKE customer service, please describe the problem with your product as precisely as possible.
2. Initial Troubleshooting: AEKE will attempt to identify and resolve your issue via telephone, email, online chat, or remote support. In some cases, AEKE may recommend downloading and installing specific software updates. If these measures do not resolve the issue, you may need to send the product to AEKE for further evaluation. AEKE inspects returned products. If a malfunction is detected within the warranty period that is not due to human error, AEKE will cover the costs of replacement, repair, and return shipping. If, after inspection, the product does not meet the warranty conditions, we will charge you the applicable inspection fees, replacement parts costs, shipping, labor, and taxes, depending on the inspection results. You can choose between a paid repair and returning the original product. You are responsible for the return shipping and handling costs.
3. On-site repair service: During the warranty period (excluding damage caused by human error), AEKE provides free replacement parts. If you require on-site repair, you can contact AEKE or an authorized dealer to request this service. You are responsible for the costs of labor, accommodation (if the distance between you and the repair center or point of sale exceeds 150 kilometers), transportation, and any additional charges for stairwell access.
4. Repair and Replacement Options: Depending on the type of damage, AEKE offers repair services, including the repair of defective parts or their replacement with equivalent, refurbished parts. These refurbished products are tested to ensure their function and appearance are comparable to new products. Replacement parts may have different serial numbers. Replacement products or parts are covered by the same warranty as the original product for the remaining warranty period. 5. Service Availability and Regional Differences: AEKE may not offer customer service in all regions, and customer service policies may vary by location. AEKE charges additional fees for services beyond the standard scope. Please contact AEKE Customer Service for information specific to your location.

General information

1. Non-transferable warranty: AEKE's limited warranty applies only to the original purchaser. If the product is resold, the limited warranty is not transferable to the new user. For products purchased as gifts, the limited warranty applies to the holder of the original app account associated with the product. Replacement products do not receive a new warranty; they inherit the remaining warranty period of the original product and enjoy the same warranty service.
2. Product Diagnosis: AEKE is responsible for diagnosing returned products. If a defective product is covered by the limited warranty, AEKE will cover the costs of replacement, repair, and return shipping.
3. Repairs outside of warranty: If AEKE determines that a fault or defect is not covered by the warranty, you can request a paid repair. AEKE will provide you with a cost estimate. AEKE will not carry out any repairs without your approval. If you do not approve the cost estimate, AEKE will return your product. In this case, you may be responsible for the shipping costs.
4. Normal wear and tear: During intensive training, resistance cables and pulleys can wear down due to continuous friction. This is considered normal wear and tear and does not constitute a material or manufacturing defect. To ensure an optimal training experience and your safety, you should regularly inspect the resistance cable for damage. If you notice any abnormalities such as thinning, cracks, breaks, or wear, please stop your workout immediately and contact AEKE to have the cable replaced. Please note that checking and replacing cables is part of routine maintenance. AEKE provides free replacement parts during the warranty period (for damage not caused by improper use). You will need to replace the cable yourself. If you require on-site repair, you can contact AEKE or an authorized dealer. However, if the distance from your location to a service center or retail outlet exceeds 150 kilometers (one way), you will be responsible for the costs of labor, transportation, and accommodation. Whether you replace the cable yourself or hire a professional, you must fully understand the device's structure and complexity to avoid damage and safety hazards caused by negligence. You bear the risks and costs.
5. No worldwide warranty: AEKE does not offer a worldwide warranty. Warranty services can only be claimed at authorized service centers. However, repairs outside the region are possible for an additional fee.
6. Out-of-Region Repair: If a customer in Region A wishes to send the product to an authorized service center in Region B, they require AEKE's approval and are responsible for any customs duties and handling fees. 7. Proper Packaging: If you need to return your product to AEKE for repair, please contact AEKE for proper packaging instructions. Pack the product according to AEKE's standard packaging guidelines or use the original packaging. Check the product for packaging damage during transit and affix the labels or instructions provided by AEKE. Damage caused by improper packaging is the customer's responsibility. If you no longer have the original packaging, you will be responsible for the cost of alternative packaging.
7. Data backup: If the product stores user-generated data, this data may be lost during the repair process. Therefore, please back up your data before sending the product in for repair. The customer is liable for any data loss resulting from failure to back up data before repair.
8. Removal of custom decorations: Please remove all custom decorations and items (including, but not limited to, stickers, pictures, etc.) before sending the product in for repair. AEKE accepts no liability for damage to or loss of these custom decorations.
9. Non-repairable products: For products covered by the warranty, AEKE will return the product to the delivery address you provided if AEKE deems it non-repairable or if you do not wish to continue the repair after being notified of the repair status.
10. Shipping after repair: After the repair, AEKE will ship the product to the address provided by the customer. If the shipping information is incomplete, AEKE will attempt to contact the customer to obtain the complete address or the information necessary for delivery.
11. Incorrect or incomplete address: If the specified shipping address is incorrect or incomplete, or if acceptance is refused, the customer shall bear all resulting costs, including costs for reshipping or return shipping, processing fees, storage fees, etc.
12. Prompt receipt of returned products: Please acknowledge receipt of the returned product immediately. If AEKE is unable to reach the customer via the provided contact information for an extended period, or if delivery fails or is refused, the product is returned to AEKE, or if there are outstanding customer service fees, AEKE will store the product for 90 days. After the storage period, AEKE will charge a storage fee of US$30 per day. Once the storage fee equals the residual value of the product, or after 90 days, AEKE will dispose of the product in accordance with applicable law, if necessary by auction, to settle the outstanding service fees. AEKE reserves all legal and other rights to unpaid fees, including a storage fee of up to US$30 per day.
13. Inspection upon receipt: Please inspect the product for defects upon receipt. Should you discover any defects, please contact AEKE customer service within 24 hours of receipt. Otherwise, the product will be considered complete and functional. Late reports will not be accepted. For customer service inquiries, please contact AEKE customer service.
14. Warranty loss: AEKE reserves the right to terminate the warranty claim if you violate the official instructions or the user manual, or use the product for illegal purposes.

Limitation of liability

Provided the product is covered by the AEKE warranty, AEKE is only liable for loss of or damage to the product during its possession or transport (provided AEKE is responsible for transport). AEKE is not liable for the loss of or disclosure of data stored on the product, including confidential, proprietary, or personal data. AEKE and its affiliates, suppliers, distributors, or service providers are not liable for damages resulting from data corruption, loss, or disclosure, nor for special, incidental, punitive, indirect, or consequential damages (including, but not limited to, lost profits, lost revenue, loss of goodwill, or lost savings). AEKE's total liability is limited to the amount paid for the product and does not extend to personal injury (including death) or damage to real or personal property.

Warranty limitations

AEKE makes no warranties except as expressly stated in this limited warranty. This includes all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as all warranties arising from trade, use, or transaction. Some jurisdictions may not allow disclaimers of warranty, and you may have other rights that vary depending on the jurisdiction.

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