Shipping Policy

At AEKE, we are committed to providing reliable and convenient delivery options for our customers. Below you will find the terms and conditions of our shipping policy.

 

Delivery Time

Delivery time refers to the period from when you place an order to when it is delivered to you.

For shipping to other countries, please reach out to hello@aeke.com for estimated delivery times.

 

Shipping Notice

 

Free Shipping

Free shipping applies to standard delivery within eligible service areas.
For large or heavy products, standard delivery refers to threshold (curbside) delivery only.

Standard delivery does not include indoor delivery.

Standard Delivery (Threshold / Curbside)

Orders will be delivered to the entrance of your delivery address, such as the building entrance or first accessible location.

This service does not include:

• Indoor delivery beyond the entrance
• Carrying items upstairs
• Backyard delivery
• Unpacking
• Removal of packaging materials

We may share shipping and logistics information with our delivery partners, including Swift Cargo Service B.V., DSV, DB Schenker, Dynagroup, DHL, and DPD, to ensure timely order delivery.

Room of Choice (ROC) Delivery (Optional Service)

We offer an optional paid Room of Choice (ROC) delivery service.
With ROC service, your order can be delivered to a specified room inside your home.

Depending on access conditions, additional arrangements (such as upstairs delivery) may apply if selected.

 

Shipping to PO Box Addresses

AEKE does not deliver to PO Box addresses. Please provide a valid physical delivery address when placing your order.

Coverage of shipments

AEKE currently delivers to selected countries and regions across Europe, including European Union countries, the United Kingdom, Switzerland and Norway. If your destination is not listed or cannot be served by our logistics partners, we will contact you by email and arrange an appropriate solution.

Shipping charges and taxes

Shipping fees, if applicable, will be displayed at checkout based on your delivery address.
For customers within the European Union, applicable VAT is included in the product price unless otherwise stated.
Customers outside the EU may be responsible for applicable import duties or taxes according to local regulations.

Shipping Notice

Please contact our Support Team if you have any specific shipping requirements via support@aeke.com. Before making a payment, please verify your address. If you enter the incorrect address, please contact our Support Team ASAP. We will contact logistics to address this problem. We cannot guarantee that your order will be updated if you request a change of address after the package has been dispatched. You are also in charge of any risks and costs associated with changing the address after the order has been dispatched.
In order for us to effectively deliver your items, please make sure that the name, address, and contact details you provide when placing an order are accurate.

Tracking

Once your order is shipped, you will receive an email notification containing a tracking number. This tracking number will allow you to monitor the status and location of your package during transit.
- Shipping address cannot be changed after shipment is made.

Delivery Delays

While we make every effort to ensure prompt delivery, unforeseen delays may occur due to factors beyond our control, such as severe weather conditions or carrier-related issues. In such cases, we will do our best to keep you informed and updated on the status of your shipment.

If your order arrives damaged or is lost during transit, please contact AEKE Support as soon as possible at support@aeke.com. Please provide your order details along with photos or videos showing the condition of the package and product, so that we can assist you with the resolution.